GreatRecycle – Terms & Conditions
Last updated: August 2026

GreatRecycle (“we,” “our,” “us”) provides residential junk removal and pickup services. By submitting a booking request, scheduling a pickup, or paying for services, you (“customer”) agree to the following Terms & Conditions.
1. Photos and load verification

• Required photo upload: You agree to upload at least one clear photo of the items to be picked up so we can verify load size, access conditions, and any applicable surcharges.

• Accuracy of photos and descriptions: Inaccurate or incomplete photos, or missing information about stairs, heavy items, or access, may result in price adjustments at pickup.

2. Estimates, pricing, and adjustments

• Estimate only: All prices shown in the form are estimates based on the information you provide and the photos you upload.

• Final pricing at pickup: Final pricing may be adjusted at pickup if:

  • The load size or weight is greater than described

  • There are more items than indicated

  • Access is more difficult than disclosed (stairs, long carries, tight spaces, etc.)

  • Additional labor or surcharges are required

• Surcharges: You understand that surcharges may apply for:

  • Heavy items

  • Stairs

  • Bagged debris

  • Appliances

  • Bulk or special situations

  • Any additional labor not selected in the form

3. Access and safety

• Safe and clear access: You agree to provide safe, clear access to all items being removed, including:

  • Driveways and walkways

  • Stairs and indoor areas

  • Any location where items are stored

• Unsafe conditions: We reserve the right to refuse or reschedule service if conditions are unsafe, blocked, or hazardous.

4. Prohibited and restricted items
You confirm that no prohibited materials are included in your pickup unless explicitly approved by GreatRecycle. Prohibited materials may include, but are not limited to:

• Hazardous waste

• Chemicals, oils, fuels, solvents

• Biohazard or medical waste

• Explosives or highly flammable items

• Any items restricted by local, state, or federal law

We may refuse service or remove only part of the load if prohibited items are present.
5. Scheduling, cancellations, and changes

• Appointment changes: Pickup dates and times are estimated and may be adjusted due to:

  • Weather

  • Traffic

  • Equipment issues

  • Scheduling conflicts

We will notify you of any changes as soon as reasonably possible.

• Missed appointments and cancellations: Missed appointments or last‑minute cancellations may result in a cancellation fee.

6. Payment and authorization

• Card charges: By submitting the form and completing payment, you authorize GreatRecycle to charge your card for:

  • The estimated total shown at booking

  • Any verified adjustments made at pickup based on actual load size, weight, and conditions

• Cardholder confirmation: You confirm that:

  • You are the authorized cardholder

  • All payment information provided is accurate and valid

7. Liability and limitations

• We take reasonable care when performing services; however, minor wear or incidental impact may occur in normal operations.

• Our liability for any claim related to our services is limited to the amount you paid for the service in question.

• Any concerns or claims must be reported to us within a reasonable time after service.

8. Acceptance of terms
By submitting the GreatRecycle Pickup Customizer & Booking Request Form, uploading photos, and/or completing payment, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.